Can't connect to the servers
Most connection problems come from the route between your internet provider and our datacenter. Try another server location first. If that fails, turn on SDR or use a VPN.
Switch the server location
- Open Server in the sidebar.
- On the Settings tab, pick another Server Location.
- Press Apply changes and reboot. If the server is off, press Save changes and start it.
- Copy the connect command again. A new location gives the server a new address.
If that works, try your closest location again the next day. Routing problems between providers are often gone by then.
On a training server, the location is locked while the session runs. Press End training, pick another Location on the Training page and start a new one.
Turn on SDR
SDR (Steam Datagram Relay) connects you through Valve's relay network instead of directly. It often fixes connections where your provider blocks our server address.
- If the Server page shows SDR Available, turn on the Enable SDR switch, then save and restart the server. Copy the SDR connect string from the same box. The Training page shows the same switch before you start a session.
- If it doesn't, ask us to turn on SDR for your server. Email support@scl.gg or ask in the SCL Discord.
Use a VPN or ExitLag
A VPN or a routing service such as ExitLag can reach our servers when your provider cannot. Turn it off once the normal route works again, because a VPN often adds input lag.